Shipping policy

Shipping Policy

Thank you for purchasing artwork from our site! We’re excited to get your unique piece to you. Below, you’ll find the details of our shipping process within the United States:

Processing Time:

  • All orders are processed within 3-5 business days, depending on the artwork’s availability and your location.
  • Each piece is carefully packaged to ensure it arrives in perfect condition. Custom and made-to-order pieces may take longer to process, and we will notify you with an updated timeline if necessary.

Shipping Methods:

  • We offer standard shipping via UPS, FedEx, USPS for all domestic orders.
  • Shipping costs are calculated at checkout based on the size, weight, and delivery location of your order.
  • Expedited shipping options are available at checkout if you need your artwork sooner.

Delivery Time:

  • Estimated delivery times for standard shipping range from 5 to 7 business days, depending on your location.
  • Expedited shipping typically arrives within 2-3 business days after dispatch.

Packaging:

  • Your artwork will be securely packaged with protective materials to ensure it arrives safely and in excellent condition. For larger pieces, we use custom-built crates or boxes to prevent any damage during transit.

Shipping Address:

  • Please double-check that your shipping address is correct when placing your order. We cannot be responsible for delays or lost packages caused by incorrect address details.

Order Tracking:

  • Once your order ships, you’ll receive a tracking number via email to monitor the progress of your package.

Damaged or Lost Items:

  • If your artwork arrives damaged or is lost during transit, please contact us immediately. We will work with you to resolve the issue by either replacing the item or providing a refund.

Returns & Exchanges:

  • As each piece is unique, we do not accept returns or exchanges on artwork unless the item is damaged or defective upon arrival. Please review our [Return & Refund Policy] for more information.

Thank you again for choosing our artwork! If you have any questions about shipping, feel free to reach out to us at elidillandesign@gmail.com and we’ll be happy to assist you.